Last Updated: September 2026

At Travel Tips Vietnam Co., Ltd. (“Travel Tips Vietnam”, “we”, “us” or “our”), we respect your privacy and are committed to protecting the personal information you share with us.

This Privacy Policy explains how we collect, use, store, share and protect your personal data when you:

  • Visit our website;
  • Request a quotation or travel proposal;
  • Make a booking with us;
  • Contact us by email, telephone, WhatsApp, social media or other communication channels;
  • Subscribe to our travel news or promotional communications;
  • Participate in a tour or use travel services arranged by us; or
  • Otherwise interact with Travel Tips Vietnam.

By using our website or providing personal information to us, you acknowledge the practices described in this Privacy Policy.

  1. WHO WE ARE

Travel Tips Vietnam Co., Ltd. is a Vietnam-based travel company providing travel planning, tours and related travel services in Vietnam and, where applicable, other destinations in Southeast Asia.

Our services may include:

  • Customized and private tours;
  • Small-group and shared tours;
  • Hotel reservations;
  • Airport transfers;
  • Transportation;
  • Tour guides;
  • Cruises;
  • Domestic and regional flights;
  • Train and bus tickets;
  • Entrance tickets and activities;
  • Visa-related assistance where applicable; and
  • Other travel and destination services.

Contact Information

Travel Tips Vietnam Co., Ltd.

Website: traveltipsvietnam.com
 Email: info@traveltipsvietnam.com
 Hotline / WhatsApp: +84 909 424 886

  1. PERSONAL INFORMATION WE MAY COLLECT

The information we collect depends on how you interact with us and which services you request.

We may collect the following categories of personal information.

Personal Identification Information

This may include:

  • Full name;
  • Gender, where required for travel services;
  • Date of birth;
  • Nationality;
  • Passport information;
  • Visa information;
  • Identification document information where required;
  • Travel companion information.

We only request passport or similar information when it is reasonably necessary for travel arrangements such as flights, cruises, hotels, train tickets, permits or visa-related services.

Contact Information

This may include:

  • Email address;
  • Telephone number;
  • WhatsApp or other messaging contact;
  • Residential or billing address where required.

Travel Information

This may include:

  • Travel dates;
  • Flight information;
  • Hotel preferences;
  • Destination preferences;
  • Tour preferences;
  • Pick-up and drop-off details;
  • Transportation requirements;
  • Room preferences;
  • Travel history relevant to the requested service;
  • Special requests.

Information About Other Travelers

If you make a booking on behalf of another person, we may collect information about that traveler.

You should ensure that you are authorized to provide their information to us and that they are aware that their information may be processed in accordance with this Privacy Policy.

Health, Dietary and Accessibility Information

Where you voluntarily provide it and where necessary to arrange your trip, we may process information relating to:

  • Food allergies;
  • Dietary requirements;
  • Mobility requirements;
  • Accessibility requirements;
  • Medical or health-related information relevant to participation in a tour or activity.

Such information will only be used where reasonably necessary to provide the requested service, protect the traveler’s safety or communicate relevant requirements to an appropriate service provider.

Payment Information

We may collect information relating to your payment, including:

  • Payment amount;
  • Payment status;
  • Transaction reference;
  • Billing information;
  • Limited payment card information where applicable.

Where payments are processed through banks, credit card processors or secure online payment gateways, your full payment card details may be handled directly by those providers rather than stored by Travel Tips Vietnam.

Communications

We may retain correspondence between you and Travel Tips Vietnam, including communications through:

  • Email;
  • WhatsApp;
  • Telephone;
  • Website contact forms;
  • Social media;
  • Other messaging platforms.

This helps us manage your inquiry, reservation and travel arrangements.

Website and Technical Information

When you visit our website, certain information may be collected automatically, such as:

  • IP address;
  • Browser type;
  • Device type;
  • Operating system;
  • Approximate geographic area;
  • Pages viewed;
  • Time spent on the website;
  • Referring website;
  • Website interaction information;
  • Cookie identifiers.

This information helps us understand how visitors use our website and improve its performance.

  1. HOW WE COLLECT YOUR INFORMATION

We may collect personal information directly from you when you:

  • Complete an inquiry or booking form;
  • Request a quotation;
  • Make a reservation;
  • Contact us by email, WhatsApp or telephone;
  • Communicate with one of our travel advisors;
  • Subscribe to our newsletter;
  • Participate in a tour;
  • Submit a review or feedback;
  • Enter a promotion or survey.

We may also receive relevant information from third parties, including:

  • Travel agents;
  • Tour operators;
  • Family members or group leaders;
  • Hotels;
  • Airlines;
  • Transportation providers;
  • Online booking platforms;
  • Payment processors;
  • Other travel service providers.

  1. HOW WE USE YOUR PERSONAL INFORMATION

We may process your personal information for the following purposes.

To Prepare Your Travel Proposal

We use information about your travel preferences, dates and requirements to design itineraries, prepare quotations and recommend appropriate services.

To Make and Manage Reservations

We use your information to arrange and manage:

  • Accommodation;
  • Flights;
  • Transportation;
  • Cruises;
  • Tours;
  • Guides;
  • Activities;
  • Entrance tickets;
  • Meals;
  • Other travel services.

To Communicate With You

We may contact you regarding:

  • Your inquiry;
  • Booking confirmation;
  • Payment;
  • Tour arrangements;
  • Pick-up information;
  • Schedule changes;
  • Travel updates;
  • Emergency assistance;
  • Customer support.

To Process Payments

We may use relevant information to issue invoices, confirm payments, process refunds and maintain financial records.

To Provide Customer Support

We use information to respond to questions, requests, complaints and issues that may arise before, during or after your trip.

To Meet Legal and Regulatory Requirements

We may process personal information where required for:

  • Accounting;
  • Tax;
  • Immigration;
  • Tourism regulation;
  • Fraud prevention;
  • Legal claims;
  • Government reporting;
  • Other applicable legal obligations.

To Improve Our Services

We may use feedback, website usage information and customer experience information to improve:

  • Our tours;
  • Website;
  • Customer service;
  • Itineraries;
  • Travel products;
  • Internal operations.

Marketing and Promotions

With your consent where required, we may send you:

  • Travel inspiration;
  • Destination updates;
  • Promotional offers;
  • New tour information;
  • Seasonal travel suggestions;
  • Travel Tips Vietnam news.

You may unsubscribe from promotional communications at any time.

  1. LEGAL BASIS AND CONSENT

We process personal information only where there is an appropriate reason to do so under applicable law.

Depending on the circumstances, processing may be necessary:

  • To respond to your request;
  • To prepare or perform a travel contract;
  • To provide services you have requested;
  • To comply with legal obligations;
  • To protect legitimate interests and security;
  • With your consent;
  • For another lawful purpose permitted by applicable legislation.

Where your consent is required, we aim to provide clear information about what data will be processed and why.

Where permitted by applicable law, you may withdraw consent for future processing.

Withdrawal of consent will not normally affect processing that was lawful before your withdrawal.

In certain circumstances, withdrawing consent may mean that we can no longer provide a requested travel service.

  1. WHO WE MAY SHARE YOUR INFORMATION WITH

Travel services often require coordination with independent suppliers.

We may share only the information reasonably necessary to arrange or provide your requested services with parties such as:

  • Hotels and resorts;
  • Airlines;
  • Cruise operators;
  • Train and bus operators;
  • Transportation companies;
  • Tour guides;
  • Restaurants;
  • Activity providers;
  • Attraction operators;
  • Visa or immigration service providers;
  • Payment processors;
  • Banks;
  • Insurance providers where relevant;
  • Technology and website service providers;
  • Overseas travel partners;
  • Government authorities where legally required.

For example, a hotel may need your name and arrival information, while an airline may require your full name, date of birth, nationality and passport details.

We do not sell your personal information to third parties.

  1. INTERNATIONAL TRANSFERS OF PERSONAL DATA

Travel is international by nature.

When you book services outside Vietnam, it may be necessary to transfer certain personal information to travel suppliers or partners located in another country.

This may include transfers to hotels, airlines, tour operators, transportation providers or other service providers necessary to fulfill your booking.

Where personal data is transferred internationally, Travel Tips Vietnam will take reasonable steps to ensure that such transfers are handled appropriately and in accordance with applicable legal requirements.

  1. SENSITIVE PERSONAL INFORMATION

Some information required for travel may be particularly sensitive, including certain identification, passport, health or other protected information.

We only request such information where it is reasonably necessary for your booking, safety, regulatory requirements or requested service.

We take additional care when processing such information and restrict access to authorized persons where reasonably possible.

Please avoid sending sensitive personal information to us unless it is required for your travel arrangements.

  1. PAYMENT SECURITY

Travel Tips Vietnam takes reasonable measures to protect payment-related information.

Online payments may be processed through independent banks, financial institutions or payment gateway providers.

Travel Tips Vietnam does not intentionally store complete credit card details unless necessary and permitted through an appropriately secured payment process.

Please never send your complete credit card details through unsecured email or public messaging channels unless specifically instructed through an approved secure method.

  1. COOKIES & WEBSITE TECHNOLOGIES

Our website may use cookies and similar technologies to improve functionality and understand how visitors use our website.

Cookies are small files stored on your device when you visit a website.

We may use cookies for purposes such as:

  • Remembering website preferences;
  • Improving website functionality;
  • Understanding visitor behavior;
  • Measuring website traffic;
  • Improving website performance;
  • Supporting advertising and marketing where applicable.

Cookies may be categorized as:

Essential Cookies

These cookies are required for the website to operate properly.

Analytics Cookies

These help us understand how visitors use our website so that we can improve performance and content.

Functional Cookies

These help remember preferences and improve your browsing experience.

Marketing Cookies

Where used, these may help us measure advertising campaigns or display more relevant promotional content.

You may control or disable cookies through your browser settings or through any cookie preferences tool provided on our website.

Disabling certain cookies may affect website functionality.

  1. THIRD-PARTY WEBSITES & SERVICES

Our website may contain links to external websites, including those operated by:

  • Airlines;
  • Hotels;
  • Attractions;
  • Government authorities;
  • Social media platforms;
  • Payment providers;
  • Travel partners.

Travel Tips Vietnam is not responsible for the privacy practices of third-party websites.

We recommend reviewing the privacy policy of any third-party website before submitting personal information.

  1. SOCIAL MEDIA

Travel Tips Vietnam may maintain profiles on platforms such as Facebook, Instagram, TikTok, YouTube or other social networks.

When you interact with us through these platforms, your personal information may also be processed by the relevant platform according to its own privacy policy.

Information you choose to publish publicly on social media may be visible to other users.

  1. PHOTOGRAPHS & TOUR CONTENT

During tours, photographs or videos may sometimes be taken by our staff, guides, photographers or travel companions.

We will not intentionally use an identifiable customer’s image for significant commercial advertising without appropriate permission where required.

If you do not wish to appear in promotional photography or video arranged by Travel Tips Vietnam, please inform our team or guide.

Customer photographs voluntarily submitted to us for testimonials, reviews or promotional use may be published with appropriate permission.

  1. HOW LONG WE KEEP YOUR INFORMATION

We retain personal information only for as long as reasonably necessary for the purposes for which it was collected, including:

  • Completing travel arrangements;
  • Customer service;
  • Accounting and taxation;
  • Legal or regulatory obligations;
  • Fraud prevention;
  • Resolving disputes;
  • Defending legal claims.

Different categories of information may be retained for different periods.

When information is no longer reasonably required, we will take appropriate steps to delete, anonymize or securely dispose of it, subject to applicable law and technical limitations.

  1. HOW WE PROTECT YOUR INFORMATION

We take reasonable technical, organizational and administrative measures to protect personal information against:

  • Unauthorized access;
  • Accidental loss;
  • Misuse;
  • Unauthorized disclosure;
  • Alteration;
  • Destruction.

Measures may include:

  • Restricted access;
  • Password protection;
  • Secure systems;
  • Staff confidentiality requirements;
  • Secure payment processes;
  • Appropriate data-handling procedures.

However, no internet transmission or electronic storage system can be guaranteed to be completely secure.

We therefore encourage customers to use secure devices and networks when communicating sensitive information.

  1. YOUR PRIVACY RIGHTS

Subject to applicable law, you may have rights concerning your personal information.

These may include the right to:

  • Be informed about the processing of your personal information;
  • Access certain personal information held about you;
  • Request correction of inaccurate or incomplete information;
  • Request deletion of information in certain circumstances;
  • Withdraw consent where processing is based on consent;
  • Restrict or object to certain processing where permitted;
  • Request information about how your data is processed;
  • Submit questions or complaints about the handling of your data;
  • Exercise other rights available under applicable data-protection legislation.

To exercise a privacy right, please contact:

Email: info@traveltipsvietnam.com

We may need to verify your identity before processing a request in order to protect your information.

Certain rights may be limited where information must be retained to comply with legal, financial, contractual or regulatory obligations.

  1. MARKETING COMMUNICATIONS

If you choose to receive promotional communications from Travel Tips Vietnam, we may periodically send you information about:

  • Special offers;
  • New destinations;
  • Tour packages;
  • Travel tips;
  • Seasonal promotions;
  • Company news.

You can unsubscribe at any time by:

Unsubscribing from marketing communications will not prevent us from sending necessary messages relating to an active inquiry, booking or tour.

  1. CHILDREN’S PRIVACY

Our travel services may be used by families traveling with children.

Personal information relating to children should normally be provided by or with the involvement of their parent, guardian or authorized adult.

We process children’s information only where reasonably necessary to arrange travel services or satisfy legal requirements.

We do not intentionally use children’s personal information for direct marketing without appropriate authorization.

Parents or guardians may contact us with questions about personal information relating to their children.

  1. DATA BREACHES

If Travel Tips Vietnam becomes aware of a personal-data security incident, we will assess the situation and take appropriate measures in accordance with applicable legal requirements.

Where required, this may include notifying relevant authorities and/or affected individuals.

  1. CHANGES TO THIS PRIVACY POLICY

Travel Tips Vietnam may update this Privacy Policy from time to time to reflect:

  • Changes in our services;
  • Changes in technology;
  • Changes in our business operations;
  • Changes in legal or regulatory requirements.

The latest version will be published on our website together with the date of the most recent update.

We encourage you to review this Privacy Policy periodically.

  1. APPLICABLE LAW

This Privacy Policy is intended to be applied in accordance with applicable Vietnamese laws and regulations relating to personal data, data security and privacy.

Where another country’s privacy law applies to a particular customer or processing activity, Travel Tips Vietnam will take reasonable steps to comply with those requirements where applicable.

  1. CONTACT US

If you have any questions, requests or concerns regarding this Privacy Policy or the way we handle your personal information, please contact us:

TRAVEL TIPS VIETNAM CO., LTD.

Website: traveltipsvietnam.com
 Email: info@traveltipsvietnam.com
 Hotline / WhatsApp: +84 909 424 886

We will make reasonable efforts to respond to privacy-related inquiries as promptly as possible.

YOUR PRIVACY MATTERS TO US

At Travel Tips Vietnam, your trust is important.

We collect personal information to help us plan and operate your journey—not to sell your information.

We aim to handle your personal data carefully, transparently and responsibly throughout your travel experience.

Travel Tips Vietnam
 Discover Vietnam. Travel Your Way.