FREQUENTLY ASKED QUESTIONS

Welcome to Travel Tips Vietnam!

We are a Vietnam-based travel company specializing in personalized tours, private trips, small-group experiences and complete travel services throughout Vietnam, Cambodia and Laos.

We believe travel should be comfortable, flexible and personal. Below you will find answers to some of the questions we receive most often.

If you cannot find the information you need, please feel free to contact our travel team.

Hotline / WhatsApp: +84 909 424 886
 Email: info@traveltipsvietnam.com
 Website: traveltipsvietnam.com

  1. VISA & ENTRY REQUIREMENTS
  2. Do I need a visa to visit Vietnam, Cambodia or Laos?

Visa and entry requirements depend on your nationality, destination and length of stay.

We recommend checking the latest requirements before your trip through the relevant official immigration authorities or embassies.

Travel Tips Vietnam can provide general guidance and, where available, assist our clients with visa-related services.

For more information, please visit our destination visa information pages:

  • Vietnam Visa
  • Cambodia Visa
  • Laos Visa

Please make sure that your passport meets the entry requirements of your destination. In general, many destinations require a passport to be valid for at least six months from the date of entry and to have sufficient blank pages.

  1. Can Travel Tips Vietnam help me with my Vietnam visa?

Yes. Where applicable, we can assist confirmed clients with Vietnam visa/visa-on-arrival related services.

For eligible bookings, we may provide complimentary assistance with the visa approval process, depending on the service and nationality.

Please contact your Travel Tips Vietnam travel advisor after your booking has been confirmed for details.

Visa approval and entry are ultimately subject to the decision of the relevant Vietnamese immigration authorities.

  1. MAKING A RESERVATION
  2. How can I book a tour with Travel Tips Vietnam?

Booking is simple.

You can:

  1. Submit an inquiry through our website.
  2. Contact us by email.
  3. Contact us via WhatsApp.
  4. Speak directly with one of our travel advisors.

Please provide your preferred travel dates, number of travelers, destinations and any special requirements.

Once we receive your request, we will review your requirements and normally respond within 24 hours.

  1. Do you have tours available on specific dates?

Yes.

Many of our tours can operate on a daily departure basis, while private and customized tours can normally be arranged according to your preferred travel dates.

Some experiences are subject to supplier availability, weather conditions or fixed departure schedules.

Simply tell us your preferred date and we will check availability for you.

  1. I don’t want to make a reservation online. What can I do?

No problem.

You can contact us directly:

Email: info@traveltipsvietnam.com
 WhatsApp / Hotline: +84 909 424 886

Our normal office hours are Monday to Saturday, 08:00–17:30 (Vietnam time).

  1. Can I book through my local travel agent?

Yes.

We are happy to work with overseas travel agencies, tour operators, travel advisors and other travel partners.

As a Vietnam-based local operator, we can assist with customized itineraries and local services including transportation, hotels, cruises, guides, activities, entrance tickets and other ground arrangements.

  1. What happens if my preferred hotel is unavailable?

If your preferred hotel is unavailable, we will inform you and recommend suitable alternatives based on your preferred location, category, budget and travel style.

We will seek your approval before confirming a replacement that involves a significant change in price or service.

  1. What is the latest time I can make a reservation?

We recommend making your reservation as early as possible.

For many services, we can accept last-minute bookings subject to availability. However, we generally recommend confirming a booking at least three working days before departure.

Some services, especially flights, cruises, special activities and peak-season hotels, may require earlier confirmation.

  1. How far in advance can I book?

You can normally request a booking up to 24 months in advance.

For bookings made well in advance, certain services may not yet be available for confirmation, particularly airline schedules, hotel rates and seasonal activities.

Our team will advise you when the relevant services become available.

Unless otherwise specified in your quotation, a 30% deposit is normally required upon confirmation, with the balance due 45 days before departure.

  1. Can I make a reservation for someone else?
  2. What happens if my international flight is delayed?

Please contact us as soon as you know about the delay.

If you have booked an airport transfer, hotel or other time-sensitive service with us, we will coordinate with the relevant supplier whenever possible.

Additional charges may apply if a delay results in extra transportation, hotel or other supplier costs.

  1. Is it safe to book with Travel Tips Vietnam online?

We take the security and privacy of our customers seriously.

When payment is made through our designated secure payment channels, we use appropriate security measures to protect payment and personal information.

However, no online transaction can be guaranteed to be completely risk-free. Customers should also take reasonable precautions when using their devices and payment cards online.

III. BOOKING CONFIRMATION

  1. What happens after I submit a reservation request?

Once we receive your request, our travel team will review the details and contact you to confirm availability, pricing and the next steps.

A booking is considered confirmed only after we issue a written booking confirmation and receive the required deposit or payment, unless otherwise agreed in writing.

  1. What is a confirmation voucher?

A confirmation voucher is a document confirming the travel services you have booked with Travel Tips Vietnam.

Depending on your booking, it may include:

  • Booking number
  • Travel dates
  • Hotel information
  • Transportation
  • Tours and activities
  • Included services
  • Meeting/pick-up information
  • Important travel notes
  • Payment information

We recommend keeping a digital copy of your confirmation voucher with you during your trip.

  1. How long does it take to receive my first proposal?

We normally acknowledge inquiries promptly and aim to provide an initial proposal within 24 hours.

For complicated customized itineraries, large groups, public holidays or periods of high demand, preparing a detailed proposal may take up to 48 hours or longer.

Our travel advisors will keep you informed if additional time is required.

  1. CHANGING OR CANCELLING A BOOKING
  2. Can I change my travel dates or itinerary after booking?

We understand that travel plans can change.

Please contact us as soon as possible with your booking number and requested changes.

We will do our best to accommodate your request, subject to availability and the terms of the relevant suppliers.

Additional charges may apply for changes to flights, hotels, cruises, trains, transportation, activities or other services.

  1. What is your cancellation policy?

Unless different conditions are stated in your quotation or booking confirmation, our standard cancellation policy is:

Cancellation received

Applicable charge

45 days or more before arrival

Deposit is non-refundable, plus applicable non-refundable supplier charges

44–30 days before arrival

30% of total booking value, plus applicable supplier charges

29–15 days before arrival

50% of total booking value, plus applicable supplier charges

14–7 days before arrival

70% of total booking value, plus applicable supplier charges

Less than 7 days / No-show

100% of total booking value

Certain suppliers may have stricter cancellation conditions. Their specific conditions will apply where applicable.

For full details, please refer to our General Terms & Conditions and your booking confirmation.

  1. How will my refund be processed?

If your booking is eligible for a refund, it will normally be returned using the same payment method used for the original payment.

Bank charges, payment processing fees and correspondent bank charges incurred during the refund process may be deducted from the refundable amount.

  1. CHILDREN & FAMILY TRAVEL
  2. Do children receive discounted rates?

Yes. We are happy to welcome families traveling with children.

Unless otherwise stated in the quotation, our general land-service guideline is:

  • Under 2 years: Generally free for land services; applicable airline or supplier charges may apply.
  • 2–6 years: Approximately 50% of the adult price.
  • 7–11 years: Approximately 75% of the adult price.
  • 12 years and above: Adult price.

Actual child rates may vary depending on the hotel, airline, attraction, transportation provider and other suppliers.

The final child price will always be confirmed in your quotation.

  1. Can children stay in the same room as their parents?

In many hotels, children can share their parents’ room using existing bedding, subject to the hotel’s policy and room capacity.

Children aged 12 and above are generally considered adults by many hotels and suppliers.

Baby cots may be available for children under two years old upon request, subject to hotel availability.

Please advise us of the children’s ages when making your reservation so we can provide the correct quotation.

  1. PRICES, DEPOSIT & PAYMENT
  2. Are your tour prices per person?

This depends on the tour.

Our prices may be calculated per person, per group, per room or according to the specific service.

For private tours, the price generally depends on the number of travelers, hotel category, transportation and services included.

Your quotation will clearly state the applicable pricing.

  1. What deposit is required?

Unless otherwise stated in your quotation, a 30% deposit of the total booking value is required upon confirmation.

Certain hotels, airlines, cruises or other suppliers may require a higher deposit or full prepayment.

  1. When is the final payment due?

Unless otherwise specified, the remaining balance is due 45 days before departure.

For bookings made within 45 days of departure, full payment may be required upon confirmation.

  1. Which credit cards do you accept?

We generally accept major credit cards, including:

  • Visa
  • Mastercard
  • American Express

Applicable payment or transaction fees will be advised before payment.

Unless otherwise stated in your quotation, our current standard transaction fees are:

  • Visa / Mastercard: 3.5%
  • American Express: 3.0%
  1. Can I pay cash upon arrival?

Our tour packages and confirmed services normally operate on a pre-payment basis.

Payment can generally be made by bank transfer or credit card through our approved payment channels.

Cash payment upon arrival is not normally available for confirmed tour packages unless specifically agreed with Travel Tips Vietnam in advance.

  1. Are bank charges included?

No.

For international bank transfers, all bank charges, correspondent bank fees and other remittance costs are the responsibility of the client.

The full invoiced amount must be received in our account.

VII. PAYMENT PROBLEMS

  1. My credit card is not accepted. What should I do?

If your payment is unsuccessful, please check:

  • Card number and expiry date
  • Security/CVV code
  • Billing information
  • Available credit limit
  • Whether your bank has blocked the transaction
  • Whether your bank requires additional authentication

You may also try another card or contact your bank.

If the problem continues, please contact our travel team and we will help you find an alternative payment method.

  1. Why has the price changed since I first checked?

Travel prices can change due to:

  • Hotel availability
  • Airline fares
  • Currency fluctuations
  • Seasonal demand
  • Public holidays
  • Festivals and special events
  • Supplier pricing

A quoted price is normally valid for the period specified in the quotation.

Once a booking has been confirmed and paid according to the agreed terms, the confirmed price will apply unless the booking is subsequently amended.

VIII. HOTELS & ACCOMMODATION

  1. Can I book directly with the hotel instead?

Yes, you are always free to make your own hotel arrangements.

However, when you book a complete trip with Travel Tips Vietnam, we can coordinate your accommodation with transportation, tours, guides, airport transfers and other services as part of one itinerary.

We can also recommend hotels according to your preferred location, category, budget and travel style.

  1. What are the normal hotel check-in and check-out times?

As a general guideline:

Check-in: from around 14:00
 Check-out: before around 12:00

Actual times vary by hotel.

Early check-in and late check-out are subject to availability and may incur an additional charge.

  1. Can I request a specific room?

Yes.

You may request connecting rooms, twin beds, double beds, high floors, specific views or other preferences.

We will forward your requests to the hotel, but special requests are subject to availability unless the hotel has confirmed them in writing.

  1. FOOD & MEALS
  2. What meals are included in my tour?

Meals are included according to the itinerary and booking confirmation.

Hotel breakfast is normally included when stated in your package.

Lunches, dinners, buffet meals or other meals will be clearly indicated in your itinerary.

  1. Can you arrange vegetarian food?

Absolutely.

We can normally arrange vegetarian meals and accommodate many dietary preferences.

Please inform us of your dietary requirements when making your reservation so that we can notify the restaurants and suppliers in advance.

  1. Can you accommodate food allergies?

We will do our best to assist with dietary restrictions and food allergies.

Please provide detailed information about any serious allergies before your trip.

However, because meals are prepared by independent restaurants and kitchens, we cannot guarantee an entirely allergen-free environment.

  1. GUIDES & TOUR SERVICES
  2. Who will be my tour guide?

Our guides and local representatives are selected based on their experience, communication skills, local knowledge and ability to provide a friendly and professional travel experience.

Depending on your tour, you may have a private guide, small-group guide or local guide.

English-speaking guides are available for many of our tours. Other languages may be available upon request and subject to availability.

  1. Will I have a private guide and vehicle?

This depends on the tour you choose.

Our services include:

  • Private tours
  • Small-group tours
  • Shared tours
  • Customized itineraries

Your quotation will clearly specify whether the tour is private or shared and what type of transportation and guide service is included.

  1. AIRPORT TRANSFERS & TRANSPORTATION
  2. Will someone pick me up at the airport?

If airport transfer is included in your booking, we will provide the relevant pick-up information and instructions in your confirmation documents.

Please check your itinerary carefully to see whether airport transfer is included.

  1. What happens if my flight arrives late?

Please provide us with your correct flight number and arrival details.

If your flight is delayed, we will monitor the flight where possible and coordinate with our driver or local representative.

For significant schedule changes, please contact our emergency/WhatsApp number as soon as possible.

Additional costs may apply if the change creates extra services outside the original booking.

  1. How will I receive domestic flight tickets booked through Travel Tips Vietnam?

For domestic flights booked as part of your tour, we will provide the relevant ticket or booking information according to the airline’s ticketing procedure.

In most cases, electronic tickets or booking confirmations can be sent to you by email or WhatsApp.

Our local team can also assist you with your domestic flights during your trip when necessary.

XII. TRAVEL SAFETY & INSURANCE

  1. Is Vietnam safe to travel in?

Vietnam welcomes millions of international visitors every year and is generally considered a convenient destination for independent and organized travel.

As with any destination, travelers should take normal precautions, protect their valuables, follow local regulations and pay attention to traffic and personal safety.

Our team is available to assist you during your trip if you need local support.

  1. Can I travel alone in Vietnam?

Yes.

Vietnam can be explored independently or through private tours and small-group experiences.

For solo travelers, we can arrange airport transfers, hotels, private guides, day tours and customized itineraries according to your preferences.

  1. Do you recommend travel insurance?

Yes. We strongly recommend that travelers purchase comprehensive travel insurance before departure.

Depending on your policy, coverage may include:

  • Trip cancellation/interruption
  • Medical and emergency expenses
  • Emergency evacuation
  • Lost or delayed baggage
  • Travel delays
  • Personal accident
  • Other travel-related risks

Travel insurance is not included in our tour prices unless specifically stated in your quotation.

XIII. CUSTOMIZED & PRIVATE TOURS

  1. Can Travel Tips Vietnam customize a tour for me?

Absolutely.

Customized travel is one of our key services.

Tell us:

  • Where you want to go
  • Your travel dates
  • Number of travelers
  • Preferred hotel category
  • Budget range
  • Interests
  • Preferred travel pace
  • Special requirements

Our travel advisors can then create an itinerary around your preferences.

  1. Why choose a private or customized tour?

A private or customized tour gives you greater flexibility over your travel dates, accommodation, activities, transportation and daily schedule.

It is particularly suitable for:

  • Couples
  • Families
  • Friends
  • Honeymooners
  • Private groups
  • Corporate groups
  • Special-interest travelers

You can enjoy your journey at a pace that suits you, with local guides and services arranged around your itinerary.

  1. Do you also offer budget and shared tours?

Yes.

Private travel is not the only option.

We also offer small-group and shared tours for travelers who would like to meet other visitors and enjoy a more budget-friendly experience.

Simply let us know your preferred travel style and budget, and we will recommend suitable options.

XIV. COMPANY & DESTINATION INFORMATION

  1. Who is Travel Tips Vietnam?

Travel Tips Vietnam Co., Ltd. is a Vietnam-based travel company specializing in tailor-made travel experiences and local travel services.

Our team brings extensive experience in Vietnam’s inbound tourism industry, with a strong understanding of destinations, local suppliers, transportation, accommodation and cultural experiences.

Our goal is simple: to make travel in Vietnam more personal, comfortable and memorable.

  1. Do you only operate tours in Vietnam?

Vietnam is our home and our main destination, but we can also arrange travel services and combined itineraries in Cambodia and Laos.

For multi-country journeys, our team can help coordinate transportation, accommodation, tours and other ground services.

  1. Where can I find travel information?

You can find destination information, travel tips and suggested experiences on our website.

We also regularly share practical travel information about Vietnam, including:

  • Hanoi
  • Ha Long Bay
  • Ninh Binh
  • Sapa
  • Ha Giang
  • Central Vietnam
  • Hoi An
  • Da Nang
  • Hue
  • Ho Chi Minh City
  • Mekong Delta
  • Cambodia
  • Laos

If you cannot find what you are looking for, simply contact us and our travel advisors will be happy to help.

  1. CONTACT & SUPPORT
  2. How can I contact Travel Tips Vietnam during my trip?

For assistance before or during your trip, please contact:

Travel Tips Vietnam Co., Ltd.
 Hotline / WhatsApp: +84 909 424 886
 Email: info@traveltipsvietnam.com
 Website: traveltipsvietnam.com

For urgent matters during an active tour, please use our WhatsApp/Hotline so that our team can respond as quickly as possible.

  1. What if I have a problem during my tour?

Please contact your tour guide, local representative or Travel Tips Vietnam as soon as possible.

We always encourage travelers to report an issue while the service is taking place, because this gives us the best opportunity to work with the relevant supplier and find a solution.

We are here to help make your journey as smooth and enjoyable as possible.

TRAVEL WITH CONFIDENCE

At Travel Tips Vietnam, we believe that good travel begins with good preparation.

From your first inquiry to the end of your journey, our team is here to help with practical advice, local knowledge and carefully coordinated travel services.

Your trip. Your way. Our local expertise.

Travel Tips Vietnam
 Discover Vietnam. Travel Your Way.